“I wanted to have a career change; I liked the class schedule, which is 2 ½ days a week. That meant I could spend time with my family and have a job for the rest of the week. I also like the environment for learning, being that it was an easier transition from being a mother to an adult student.”
“The Diploma of Business helped me gain the knowledge I needed to achieve my personal best and to be successful. I gained acceptance into the University of my choice thanks to Careers Australia.”
Our refund policies have been designed to help you cope with those unexpected or unforseen changes which life can throw at us on occasion...
Applications for Course Fee refunds are assessed individually and must be submitted in writing, using our standard forms and guidelines. Refund availability and amounts vary depending on the circumstances and stage within the course, so be sure to read the policy documents thoroughly before submitting your application.
Check out the policy documents for more detailed information:
- Student Refund Policy
- International Student Refund Policy (Please refer to this copy for international student refund information)
Follow the below links to find out more about Fees and Payments:
Or give us a call on 1300 887 696 and we can walk you through the process or answer any queries you might have.International Students FEES and REFUNDS
Careers Australia reserves the right to suspend a student’s progress in the program when fees remain unpaid and to follow legal processes for monies outstanding. A student’s enrolment may also be terminated if they default on payment. Please remember that during placements (if applicable), as unpaid students = NO income , therefore, careful budgeting will be required. Students are responsible for planning financially for this period.
All fees must be paid in advance of the period of study to which they apply. Students will not be permitted to commence the relevant study period until all fees for that study period (plus any outstanding fees) are paid in full. Careers Australia may charge a $100 late fee if fees are not paid by the due date. Tuition will be withdrawn (students will not be permitted to attend any further classes or access any College/Institute services including assessment, online services and placements) until the overdue amount is paid in full.
Careers Australia Group reserves the right to omit students who have outstanding tuition fees from entering any training premises. Due to Careers Australia Group insurance policy any students on campus with outstanding tuition fees will not be deemed covered in the event of accident or injury.
Careers Australia will not issue a qualification or Statement of Attainment to any student who has overdue fees.
NOTE: Students who fall behind in their payment of fees maybe reported to the Secretary of DEEWR via PRISMS for non payment of fees This could lead to cancellation of their student visa.
Careers Australia International Student Refund Policy
In the unlikely event that Careers Australia is unable to deliver your course in full, you will be offered a refund of all the course money you have paid to date. The refund will be paid to you within 2 weeks of the day on which the course ceased being provided. Alternatively, you may be offered enrolment in an alternative course by Careers Australia at no extra cost to you. You have the right to choose whether you would prefer a full refund of course fees, or to accept a place in another course. If you choose placement in another course, we will ask you to sign a document to indicate that you accept the placement.
If Careers Australia is unable to provide a refund or place you in an alternative course our Overseas Tuition Assurance Scheme (OSTAS) with ACPET will place you in a suitable alternative course at no extra cost to you.
Finally, if Careers Australia can not place you in a suitable alternative course, the ESOS Assurance Fund Manager will attempt to place you in a suitable alternative course or, if this is not possible, you will be eligible for a refund as calculated by the Fund Manager.
Where a student withdraws from a course/study period before completion no refund is applicable. Careers Australia may at its discretion issue a non-transferable credit for the remainder of the course/study period fees.
Agent’s fees will not be refunded by Careers Australia.
Refunds will be made within 4 weeks of the written advice being received.
There are no refunds for public holidays or days the student is absent, due to sickness or any other reason.
It is a course requirement that all fees as invoiced must be paid in full, failure to do so will result in exclusion from class, cancellation of enrolment and withholding of results.
Careers Australia reserves the right to alter timetables and class locations without notice. Careers Australia reserves the right to cancel, terminate or defer courses without notice. If any course is cancelled or deferred and does not start on the agreed starting day, or is started but terminated before it is completed for whatever reason, Careers Australia will refund all course money within 2 weeks after the default day in accordance with the provisions of sections 27 and 29 of the Education Services for Overseas Students Act 2000. In the case of Careers Australia not being able to offer a course, students are covered by the Provisions of the ESOS Act 2000 and the ESOS Regulations 2001.
Full-time students are required to attend all scheduled classes and activities in class time and maintain academic progression. A student whose academic progression is not satisfactory (less than 50% within a study period) may risk course termination. No refund will be provided in this instance.
Careers Australia reserves the right to withdraw all its services if the student’s conduct disrupts the normal operation of classes. In this case no fee will be refunded.
Any refund will be paid by Careers Australia to the person or entity that originally paid the course fee, and where possible in the same currency in which the fees were paid. Tuition fees are not transferable to another person or institution.
The student must agree to indemnify Careers Australia and/or its staff from any responsibility and/or claim for any possible injury, damage or loss during attendance at any Careers Australia program or activity arranged by Careers Australia.
This agreement, and the availability of complaints and appeals processes, does not remove the right of the student to take action under Australia’s consumer protection laws. The Careers Australia dispute resolution processes do not circumscribe the student’s rights to pursue other legal remedies.
Obtaining a refund
If a student believes they are entitled to a refund, they must complete a refund application form (available from Student Services or our website). They must return it together with any supporting documentation to IPU Admissions within 28 days of termination of enrolment. Requests for refunds will be processed accordingly and written notice of the outcome given to the student. If a refund amount is due, this will be paid in the student’s nominated account with 28 days from approval.
Fees incurred by Careers Australia due to incorrect bank account details being supplied either by a student or an agent will be deducted from the refund payment.
|
Withdrawal Period |
Reason |
Refund/ Cancellation Charge |
|
|
Student has arrived in Australia (on a visa granted to study at Careers Australia) and requests to cancel enrolment without compassionate or compelling grounds, or to study with another institution |
No Refund No release letter |
|
More than 28 days prior to the course commencement |
Visa Refusal Student is Offshore - Visa refusal letter to be provided |
Enrolment fee –non-refundable 100% of Tuition fees refunded. |
|
Visa Refusal Student is Onshore - Visa refusal letter to be provided |
Enrolment fee –non-refundable 100% of Tuition fees refunded. |
|
|
Student is Offshore and requests to cancel enrolment – relevant documentation to be provided |
Enrolment fee –non-refundable $750 Cancellation fee charged Paid tuition fees refunded |
|
|
Less than 28 days prior to the course commencement. Prior to the course start date. |
Visa Refusal Student is Offshore – Visa refusal letter to be provided |
Enrolment fee –non-refundable 100% of Tuition fees refunded |
|
Visa Refusal Student is Onshore - Visa refusal letter to be provided |
Enrolment fee –non-refundable 100% of Tuition fees refunded. |
|
|
Student is Offshore and requests to cancel enrolment – relevant documentation to be provided |
Enrolment fee –non-refundable $750 Cancellation fee charged Paid tuition fees refunded |
|
|
Student has arrived in Australia (on a visa granted to study at Careers Australia) and requests to cancel enrolment on compassionate or compelling grounds |
Enrolment fee –non-refundable 20% of Tuition fee charged 80% of Tuition fees refunded |
|
|
On or after Start date of Student’s Course |
Visa Refusal – Student is offshore (within 14 days of the course start date) |
Enrolment fee –non-refundable 100% of Tuition fees refunded |
|
Visa Refusal – Student is offshore (refund requested after 14 days of the course start date) |
Enrolment fee –non-refundable 100% of Tuition fees refunded. |
|
|
Student does not commence study and withdraws from course within 14 days from the course start date |
Enrolment fee –non-refundable 20% of Tuition fees charged 80% of Tuition fees refunded |
|
|
Student does not commence study and withdraws from the course after 14 days from the course start date |
No Refund |
|
|
Student commences study and withdraws from course |
No Refund - $250 admin fee may apply |
|
|
Visa Cancellation – Student is onshore and has commenced course |
Enrolment fee –non-refundable Remaining paid tuition fees refunded |
|
|
|
Student is expelled for unacceptable behaviour, non payment of fees or non-compliance with visa conditions |
No Refund Results withheld |
Compulsory additional costs and refunds
Compulsory additional costs are payable by the student as and when they are required, and in all cases are excluded from refund amounts due.
Protection of student funds
Careers Australia is a member of the Australian Council of Private Education and Training, Overseas Student Tuition Assurance Scheme (OSTAS) and agrees to conform to the Memorandum of Articles of Association, the By-laws and the Code of Ethics.
See: http://www.acpet.edu.au/index.php?option=com_content&task=view&id=158&Itemid=101
For details of the courses covered by the OSTAS for Careers Australia, please refer to the ACPET OSTAS provider report available upon request from Careers Australia.
Other financial issues
This section addresses the additional expenses and financial issues that students and their parents may find helpful when assessing the full costs of studying and living in Australia. Depending on the program of study selected by the student and the student’s personal preferences, they may incur the following expenses. Please note, this information is provided as a guide only. All costs are correct at time of publication and are subject to change.
Possible additional fees and charges
|
Description |
Cost |
CACH |
CAIT |
CAEI |
CAIE |
|
Purchased from CAG - *Students have the choice of acquiring these goods or services from an alternative supplier. |
|||||
|
Replacement student ID |
$15 |
l |
l |
l |
l |
|
Replacement Log Book |
$15 |
l |
l |
l |
|
|
Re-Issue of qualification or statement of attainment |
$20 |
l |
l |
l |
l |
|
Replacement safety glasses* |
$9 |
|
l |
|
|
|
Replacement hearing protection* |
$11 |
|
l |
|
|
|
Additional Nursing shirt (Uniform)* |
$25 |
l |
|
l |
|
|
Replacement Security Tag (Building access) |
$50 |
l |
l |
l |
l |
|
Replacement White Card |
$15 |
|
l |
|
|
|
Re-attendance of classes (if Fail) |
Refer to course handbook |
l |
|
l |
|
|
Recognition of Prior Learning application (if applicable) |
Refer to course handbook |
l |
l |
l |
|
|
Replacement Study Guides |
$5 |
l |
l |
l |
|
|
Purchased from an Independent supplier |
|
|
|||
|
Applicable Textbooks |
Approx $500 |
l |
l |
l |
|
|
National Police Clearance Certificate (costs vary depending on the state of application) |
Approx $45 |
l |
|
l |
|
|
Repeat a unit of study |
$400 |
l |
l |
l |
l |
|
Admin /Late Fee – applies for overdue fees |
$100 |
l |
l |
l |
l |
|
Change in CoE – extension/suspension |
$200 |
l |
l |
l |
l |
|
Non standard Letter |
$50 |
l |
l |
l |
l |
Student Tuition Fee Schedule
All students will be sent invoices up to 1 week prior to the due date of the next installment. Students who have commenced studies are liable to pay on or before the due dates noted in the Letter of Offer and Agreement. Students who fail to make payment by the due date, may be charged a $100 late fee. Careers Australia's insurers do not cover students with overdue fees; therefore they will be excluded from class until fees are up-to-date. If students have not paid their fees within 20 days, they will be sent an intention to report letter for non-payment of fees. The student will have 20 working days to respond and may access CAG’s appeals procedure. If after this period, the fees are still outstanding, or there has been no resolve, Careers Australia will report the “intention to cancel student’s enrolment for non-payment of fees” to the Secretary of DEEWR via PRISMS.
